Terms of Service

These Terms of Service ("Terms") govern your use of the KikiLabs website and your engagement with KikiLabs products and services. By accessing our website, requesting a walkthrough, starting a pilot, or otherwise using our services, you agree to these Terms.

If you enter into a separate written agreement, statement of work ("SOW"), or order form with KikiLabs, that agreement will control where it conflicts with these Terms.

1. Services

KikiLabs provides consumer research technology and services, including AI-moderated interviews, behavioral analysis, research workspaces, and interview-grounded consumer simulations.

Scope, deliverables, timeline, fees, and outputs for each engagement are defined in a written SOW, proposal, pilot agreement, or order form. Unless otherwise agreed, no fieldwork or recruitment begins until scope, fees, and required inputs are approved.

2. Engagement and Payment

2.1 Commercial terms

Fees, payment schedule, and deliverables are set out in the applicable SOW or order form. Unless otherwise stated:

• Pilot engagements may require full or partial payment before work begins.

• Custom study engagements may require a deposit before recruitment or fieldwork starts.

• Platform or recurring engagements are billed according to the agreed subscription or usage terms

2.2 Invoicing and late payment

Invoices are due within the period stated on the invoice. If no period is stated, payment is due within 14 days of invoice date.

We may pause work, suspend platform access, or delay delivery if payment is overdue. We reserve the right to charge interest or late fees on overdue amounts where permitted by law and stated in the SOW.

2.3 Taxes

Fees are exclusive of applicable taxes, duties, or withholdings unless otherwise stated. You are responsible for applicable taxes except those based on KikiLabs' income.

3. Your Responsibilities

You agree to provide timely briefs, stimuli, approvals, and recruitment criteria; designate a primary contact; and respond to requests within 3 business days unless otherwise agreed. You are responsible for rights to materials you supply and for ensuring studies comply with applicable law and your internal policies.

Scope changes (additional markets, languages, interviews, simulations, or timeline shifts) may be quoted separately. Delays from late inputs or changed requirements may affect delivery and fees. Participant recruitment feasibility depends on criteria, market, and panel availability and is not guaranteed unless agreed in writing.

4. Research Outputs

Research outputs are sample-based insights and decision-support tools, not predictions of market performance. KikiLabs does not guarantee commercial success, revenue impact, or regulatory outcomes. You are responsible for how outputs are used in business decisions.

5. Data & Privacy

You retain ownership of materials you provide and grant KikiLabs a limited license to use them to perform agreed services. Participant data is handled per our Privacy Policy and any applicable DPA. Clients are generally responsible for lawful basis, notices, and consents for commissioned research.

Unless otherwise agreed, KikiLabs does not use client study content or participant interview data to train public or general-purpose AI models.

6. Intellectual Property

Upon full payment, you own study-specific deliverables identified in the SOW. KikiLabs retains all rights in its platform, software, models, workflows, and know-how. You receive a non-exclusive, internal license to use delivered outputs for your own decision-making. You may not resell or sublicense platform access unless permitted in writing.

7. Publicity and Confidentiality

Unless you opt out in writing, you grant KikiLabs the right to use your company name and logo as a client reference. This does not permit disclosure of confidential study content without separate approval. Opt out anytime at ishika@trykikilabs.com.

Each party will keep the other's non-public information confidential, except where required by law.

8. Security, Third Parties, and Support

KikiLabs maintains a security posture aligned with ISO, SOC 2, GDPR, and HIPAA requirements, as described in our Privacy Policy. Services may rely on third-party providers; we are not liable for outages outside our reasonable control.

Support covers defects related to agreed scope during the engagement period. New research questions, additional interviews, or expanded scope require separate purchase unless stated in the SOW.

9. Liability and Indemnity

To the maximum extent permitted by law, KikiLabs' total liability for any engagement is limited to fees paid for that engagement in the 12 months before the claim. We are not liable for indirect, consequential, or punitive damages, or for business decisions based on research outputs.

You agree to indemnify KikiLabs from claims arising from materials you provide, your use of outputs, your breach of these Terms, or allegations that your content infringes third-party rights.

10. Termination

Either party may terminate per the SOW, or with 7 days' written notice if no other provision applies. You remain responsible for fees for work performed and non-cancellable costs incurred. Deposits may be non-refundable once work has begun, as stated in the SOW.

11. General

These Terms are governed by the laws of [India / State of California, USA / jurisdiction of KikiLabs' principal entity]. Disputes will be resolved first through good-faith negotiation, then in the courts of [city, country] unless otherwise agreed.

We may update these Terms from time to time. Updates apply to new engagements after posting. If any provision is unenforceable, the rest remain in effect. You may not assign your rights without our written consent. We are not liable for delays caused by events beyond our reasonable control.

Questions about these terms?

Email us at ishika@trykikilabs.com and we'll respond in 3 business days.